Purchasing Policies:
- • Wholesale Order Requirement: Minimum order is $250.
- • Payment methods: All invoices are payable in U.S. dollars. We currently accept Visa, MasterCard and American Express.
Our Returns Policies:
- • Only defective merchandises can be returned.
- • All returns must be pre-approved and have RMA #.
- • To ensure proper credit, all returns must have a copy of the invoice from which the merchandise was purchased.
- • All returns must be in their original packaging and must be accompanied by all parts and instructions.
- • No credit will be given on merchandise with price tags, items that are not ours, or products altered by you or your customer.
- • After receiving a return number, the goods must be returned to our warehouse within 10 days
- • Merchandise ordered in error will be assessed a 20% restocking fee. To avoid this situation please have stock numbers and descriptions when placing your order.
- • To obtain the RMA form, please click here.
Shipping & Delivery
Currently, Master Toys offers shipping in the United States only. We do not ship to PO boxes, APO boxes and international addresses. We ship merchandise via UPS and FedEx. All orders are shown without freight charge. All fees and charges will be calculated after the order is placed and packed. A customer service representative will then contact you regarding the actual freight charges to be added to your invoice. Once we receive your confirmation, the order will be processed and shipped accordingly.
Shipping Terms & Conditions
- • All orders are to be processed within approximately one to two business days, provided the items are in stock and there are no problems with the payment verification. Master Toys does not guarantee same day shipping. Orders will not be processed on weekends and holidays.
- • In order to process your order smoothly, we strongly recommend you to use the same address for your shipping address and billing address. Otherwise, your order will be delayed for further verification.
Delivery Time
Total time for delivery is based on the amount of time it takes for payment authorization, order processing, and actual transit time. While most in-stock orders placed before 12:00 noon PST will be shipped that day, Master Toys does not guarantee same-day shipping. In addition, delivery schedules are subject to circumstances beyond the carrier's control such as weather conditions and mechanical problems.
